These Terms and Conditions ("Terms") constitute a legally binding agreement between you ("User", "you", "your") and Pakta Technologies (OPC) Pvt. Ltd., operating under the trade name "Furrie" ("Furrie", "we", "us", "our") governing your access to and use of the veterinary teleconsultation services available at furrie.in, app.furrie.in, and associated mobile applications (collectively, the "Platform").
By creating an account, registering a pet, booking a consultation, or otherwise using the Platform, you confirm that you have read, understood, and agree to be bound by these Terms, our Privacy Policy, and any supplemental terms we may publish from time to time. If you do not agree, you must not use the Platform.
We may amend these Terms at any time by publishing the revised version on the Platform with an updated "Last Updated" date. Material changes will be notified via the email address associated with your account at least seven (7) days before they take effect. Your continued use of the Platform after the effective date constitutes acceptance of the revised Terms.
You must be at least eighteen (18) years of age to create an account or use the Platform. No exceptions are made for individuals under the age of eighteen (18).
By registering, you represent that:
Furrie is a technology platform that connects pet owners ("Customers") with independently licensed veterinary professionals ("Veterinarians") for remote video-based consultations. Furrie itself does not practice veterinary medicine, nor does it employ the Veterinarians who appear on the Platform.
Veterinarians on the Platform hold valid registrations with the Veterinary Council of India (VCI) or their respective State Veterinary Councils. Furrie verifies credentials before onboarding but does not guarantee or warrant any specific clinical outcome.
The Platform currently supports consultations for dogs and cats only within the territory of India, conducted in the English language.
All diagnoses rendered through the Platform are provisional and based solely on the information and visual observations available during the video call. The Veterinarian cannot perform a physical examination, palpation, auscultation, diagnostic imaging, or laboratory testing remotely.
The Veterinarian may, at their professional discretion, recommend that you seek an in-person examination, laboratory tests, imaging, or specialist referral. Such recommendations should be followed promptly.
Teleconsultation is generally appropriate for:
You acknowledge that any reliance on the advice provided during a teleconsultation is at your own risk and that teleconsultation has inherent limitations that may affect the accuracy and completeness of the clinical assessment.
You may register using OTP-based email verification. You are responsible for maintaining the confidentiality of any credentials, OTPs, and session tokens associated with your account.
Each individual may maintain only one Customer account. Duplicate accounts may be merged or terminated at our discretion.
You must keep your account information — including email address, phone number, and pet medical details — accurate and up to date. Inaccurate information may compromise the quality of veterinary advice you receive.
You are solely responsible for all activities that occur under your account. Notify us immediately at support@furrie.in if you suspect unauthorised access.
We reserve the right to suspend or terminate your account, with or without notice, if you:
When you register a pet, you provide information including the pet's name, species, breed, date of birth or approximate age, weight, medical history, allergies, current medications, vaccination records, dietary details, and photographs ("Pet Health Data").
You represent that the Pet Health Data you provide is truthful and complete to the best of your knowledge. Incomplete or inaccurate Pet Health Data may adversely affect the quality of veterinary advice.
Pet Health Data is treated as sensitive personal data under applicable Indian law and is processed in accordance with our Privacy Policy.
You may book a scheduled consultation by selecting an available time slot and a registered pet. You must join the video call within the window of five (5) minutes before to forty-five (45) minutes after the scheduled time.
A consultation not joined within the join window will be automatically marked as missed. Consultation credits used for missed consultations are not automatically refunded but may be reinstated at our discretion on a case-by-case basis.
You may cancel a scheduled consultation before the join window opens. Credits used for cancelled consultations will be reinstated to your account.
Consultations may be recorded when recording is enabled for quality assurance, training, and dispute resolution purposes. A recording notice is displayed when recording is active. By continuing the consultation after seeing the notice, you consent to the recording. Recordings are stored securely and are not shared with any third party except as required by law or for the purposes stated herein.
The Veterinarian may, at their sole professional discretion, decline to provide advice on a condition they deem inappropriate for teleconsultation and may instead direct you to seek in-person care.
Following a consultation, the Veterinarian may create a Treatment Plan that includes observations, diagnosis, recommended lab tests, medications, dietary and home-care advice, warning signs, and follow-up instructions. Treatment Plans are generated as PDF documents and emailed to you. They are also accessible in your account on the Platform.
After a completed consultation, a follow-up messaging thread may be available for a limited period (seven days for standard users). Follow-up messages are not a substitute for a new consultation.
Access to consultations requires consultation credits. Credits may be acquired through:
Packs are bundles of consultation credits. Packs are:
During certain periods, pack purchases may be processed offline. You may submit a request via the Platform specifying the number of consultations desired. Our team will coordinate payment with you, after which credits will be added to your account.
All prices are in Indian Rupees (INR). Prices are subject to change; however, changes will not affect packs already purchased or credits already granted.
Each registered Customer receives one (1) invite code that can be shared with another pet owner. When a new user signs up using a valid invite code:
Invite codes are single-use and non-transferable. Self-referral (using your own invite code) is prohibited and will be automatically rejected.
Furrie reserves the right to modify, suspend, or terminate the invite programme at any time, and to revoke credits obtained through fraudulent or abusive use of the programme, including but not limited to creating fake accounts, automated sign-ups, or any form of gaming the system.
Invite-granted credits are valid for sixty (60) days from the date of issuance. Unused invite credits are forfeited after this period.
Where payment is required, it is processed through our authorised payment partners. Furrie does not store your credit card, debit card, or UPI details directly.
All completed and delivered consultations are non-refundable unless:
Refund requests must be submitted within seven (7) days of the consultation by emailing support@furrie.in with the consultation reference number and a description of the issue.
Approved refunds are processed as credit reinstatement to your account (not monetary refunds to your original payment method) unless otherwise determined by Furrie.
All content on the Platform — including but not limited to the Furrie name, logo, design, text, graphics, user interface, software code, and documentation — is the intellectual property of Pakta Technologies (OPC) Pvt. Ltd. or its licensors and is protected under applicable Indian and international intellectual property laws.
You may not copy, reproduce, distribute, modify, create derivative works from, publicly display, or otherwise exploit any Platform content without prior written consent from Furrie.
You retain ownership of content you upload to the Platform (pet photographs, medical documents, consultation media). By uploading, you grant Furrie a non-exclusive, worldwide, royalty-free licence to store, process, display (to you and your assigned Veterinarian), and use such content solely for the purpose of providing the services described herein. This licence terminates when you delete the content or your account, subject to our data retention obligations.
You agree not to:
THE PLATFORM AND ALL SERVICES ARE PROVIDED ON AN "AS IS" AND "AS AVAILABLE" BASIS WITHOUT WARRANTIES OF ANY KIND, WHETHER EXPRESS, IMPLIED, OR STATUTORY, INCLUDING WITHOUT LIMITATION IMPLIED WARRANTIES OF MERCHANTABILITY, FITNESS FOR A PARTICULAR PURPOSE, AND NON-INFRINGEMENT.
Furrie does not warrant that:
Furrie is a technology intermediary. The clinical advice provided during consultations is the sole responsibility of the Veterinarian. Furrie disclaims liability for any act, omission, opinion, or recommendation made by any Veterinarian on the Platform.
TO THE MAXIMUM EXTENT PERMITTED BY APPLICABLE LAW, FURRIE'S AGGREGATE LIABILITY TO YOU FOR ALL CLAIMS ARISING OUT OF OR RELATING TO THESE TERMS OR YOUR USE OF THE PLATFORM SHALL NOT EXCEED THE TOTAL AMOUNT PAID BY YOU TO FURRIE IN THE TWELVE (12) MONTHS IMMEDIATELY PRECEDING THE EVENT GIVING RISE TO THE CLAIM.
IN NO EVENT SHALL FURRIE BE LIABLE FOR ANY INDIRECT, INCIDENTAL, SPECIAL, CONSEQUENTIAL, EXEMPLARY, OR PUNITIVE DAMAGES, INCLUDING BUT NOT LIMITED TO LOSS OF PROFITS, DATA, GOODWILL, PET HEALTH OUTCOMES, OR OTHER INTANGIBLE LOSSES, EVEN IF FURRIE HAS BEEN ADVISED OF THE POSSIBILITY OF SUCH DAMAGES.
Nothing in these Terms shall limit liability that cannot be limited under applicable law, including liability for fraud or wilful misconduct.
You agree to indemnify, defend, and hold harmless Pakta Technologies (OPC) Pvt. Ltd., its officers, directors, employees, contractors, and affiliates from and against any claims, damages, losses, liabilities, costs, and expenses (including reasonable legal fees) arising from:
These Terms shall be governed by and construed in accordance with the laws of India, without regard to conflict-of-law principles.
Any dispute, controversy, or claim arising out of or relating to these Terms or the services shall first be attempted to be resolved through good-faith negotiation. If the dispute is not resolved within thirty (30) days, either party may refer the matter to arbitration administered under the Arbitration and Conciliation Act, 1996. The arbitration shall be conducted by a sole arbitrator mutually appointed by the parties, seated in Mumbai, Maharashtra, India, and conducted in the English language.
Nothing in this Section prevents either party from seeking interim or injunctive relief from a court of competent jurisdiction.
Subject to Section 16.2, the courts in Mumbai, Maharashtra, India shall have exclusive jurisdiction.
In accordance with the Information Technology Act, 2000 and the rules made thereunder, the Grievance Officer for the Platform is:
If you are not satisfied with the resolution, you may escalate your complaint to the appropriate consumer forum or regulatory authority.
Furrie shall not be liable for any failure or delay in performance of its obligations under these Terms to the extent such failure or delay is caused by circumstances beyond its reasonable control, including but not limited to natural disasters, pandemics, government orders, internet outages, power failures, or acts of third-party service providers.
If any provision of these Terms is held to be invalid, illegal, or unenforceable by a court of competent jurisdiction, the remaining provisions shall continue in full force and effect. The invalid provision shall be modified to the minimum extent necessary to make it valid and enforceable while preserving the intent of the parties.
These Terms, together with the Privacy Policy and any supplemental terms published on the Platform, constitute the entire agreement between you and Furrie regarding the subject matter hereof and supersede all prior and contemporaneous agreements, proposals, and communications, whether written or oral.
For questions, concerns, or feedback regarding these Terms:
Pakta Technologies (OPC) Pvt. Ltd., operating under the trade name "Furrie"
Mumbai, Maharashtra, India